Zendesk Chat is advanced multi language Chat communication platform that serves millions of users worldwide.
Send targeted and behavior-based messages to customers. For example, you can help customers complete their purchase by automatically reaching out with a chat.
Pre-chat & offline forms
Use pre-chat forms to ask visitors for their contact information before starting a chat, or offline forms to ensure customers can contact you even while you’re away.
Fishing charter company Fishfishme uses Chat to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it.
Chat offers the highest satisfaction rating of any support channel, but there’s always room for improvement. Use chat ratings to gather feedback and continue to improve your performance.
“A picture is worth a thousand words.” It’s a cliché, but in customer support it never gets old. Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
Automatically assign incoming chats to active agents. This ensures your customers receive prompt support and your agents aren’t overloaded.
Organize your agents into different teams based on skills, language, expertise, or even brand.
Create a daily or weekly schedule for the chat widget and only appear online during your business hours.